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Helpdesk Operations

The Helpdesk Operations program involves all processes necessary to support the Lee County employee user base. The Helpdesk system includes a work request ticketing system that accepts all IT work requests and manages them through completion. User requests are divided into categories of trouble tickets/outages and Installs/Moves/Adds/Changes. Helpdesk operations include all desktop hardware and software support, user management, troubleshooting, PC replacements, disk cloning, voice/data changes, peripherals and printer support, etc. The Helpdesk Operations program covers support of over 450 connected desktops, 100 + mobile devices, 100 + Networked printers, Public Computer Labs, and many personal electronic devices.

Contact Information

Director Kyle W. Edwards, CGCIO
Phone : 919.718.4680